Refund policy

Thank you for shopping with Elle The Label. We are dedicated to providing a smooth and supportive experience. If you are not completely satisfied with your purchase, we provide a hassle-free return and refund policy for your convenience.

30-Day Return Policy

We gladly accept returns within 30 days of the purchase date. To be eligible for a return:

• The item must be unused, unworn, unwashed, and in its original packaging with all tags attached.

• Proof of purchase (such as an order confirmation or packing slip) must be included.

Please note that items that show signs of wear, damage, or alteration may not be eligible for a refund.

Return Process

To initiate a return, please contact our customer service team at support@ellethelabel.com with the following details:

• Order number

• Name on the order

• Shipping address

Once we approve your return, you will receive return instructions, including the return shipping address.

Return Shipping

• Customers are responsible for all return shipping costs. and we don't charge any restocking fee.
  

• We highly recommend using a Track & Trace service when returning an item. If a return is lost without tracking, we are not responsible, and refunds may not be issued.

Refund Process

• Once we receive and inspect your return, you will receive an email confirmation.

• If approved, refunds will be issued to the original payment method within 10 business days. Processing times may vary based on your bank or payment provider.

• Original shipping fees are non-refundable.

Non-Refundable Items

Certain items cannot be returned or refunded:

• Opened or used products

• Gift cards

• Store credit purchases

Damaged or Defective Items

If you receive a damaged or defective item, please contact us at support@ellethelabel.com within 7 days of delivery with:

• Order details

• Photos showing the issue

We will assess the issue and provide a replacement, refund, or store credit as appropriate.

Exchanges

We do not offer direct exchanges. To receive a different item, please place a new order and return the original item for a refund.

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible at support@ellethelabel.com.

• Orders can only be cancelled before they are processed or shipped.

• If your order has already been shipped, you will need to follow the return process once you receive it.

Consumer Rights Notice

This return policy does not limit any rights you may have under applicable consumer protection laws.

Terms of Service
For more information on using our website and services, please read our Terms of Service.

Contact Us

If you have any questions about our return policy, feel free to contact us:

• Email: support@ellethelabel.com
• Phone: +1 551 344 0392 (Call or Text)
• Address: 326 Hazel Ave, West Berlin, New Jersey 08091, United States
• Customer Service: Mon–Fri, 9:00 AM – 5:00 PM (AEST)