FAQs

• How long does delivery take?
  We deliver from our international warehouse in China. Delivery times include a handling time of 1-3 business days and a transit time of 5 to 14 business days. Once your order is shipped, we will provide tracking information so you can monitor its journey.
  
  
• Where is your business based?
  Elle The Label is operated by Stefan Francis, registered at:
  Randstad 22 46
  1316 BZ Almere-Stad
  The Netherlands.
  
  
• Where are orders shipped from?
  All orders are shipped from our international fulfillment warehouse located in China.
  
  
• Do you have a physical store?
  No. Elle The Label operates exclusively as an online store and does not have any physical retail locations.
  
  
• Where should returns be sent?
  

  Returns are processed via our warehouse in China. Customers must contact our support team before returning an item to receive return instructions.

  Return address:
  Wang Maoqin
  Lane 1177, Jianlan Road
  Meixu Street, Yinzhou District
  Ningbo, Zhejiang 315100
  China

• How much does shipping cost?

Enjoy free shipping on all orders across Australia and New Zealand! Visit our Shipping Policy page for more details. Happy shopping!

• Can I return an item if I’m not satisfied?

Yes, we offer a 30-day return policy for unused items in their original condition and packaging. For detailed information on how to initiate a return or request a refund, please visit our Refund Policy.

• What if my item arrives damaged or defective?

If your item arrives damaged or defective, please contact us immediately at support@ellethelabel.com with details and photos of the issue. We will work quickly to resolve the problem and ensure you are satisfied with your purchase.

• Can I cancel my order?

You may cancel your order within 24 hours of placing it. Please contact our support team as soon as possible if you wish to make changes or cancel your order. Once the order has been processed, it cannot be canceled.

• How can I track my order?

After your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to check the status of your delivery at any time.

• How can I contact customer service?

For any inquiries, please email us at support@ellethelabel.com and we’ll respond as quickly as possible. 

Customer Support Team
Store Name: Elle The Label
Business Name: Stefan Francis
Email: support@ellethelabel.com
Phone: +1 551 344 0392 (Call or Text)
Address: Randstad 22 46, 1316 BZ Almere, The Netherlands
Customer Service: Mon–Fri, 9:00 AM – 5:00 PM (AEST)